Join ISSIP and save 55% on Service Thinking. Here's How
Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation.
Hunter Hastings and Jeff Saperstein have distilled 7 principles of Service Science, Management, and Engineering (SSME) into a new book that begins with the principle of Value Co-Creation and describes the business tools that establish scalable platforms for fast, efficient growth in the service economy.