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Co-creating Value with Customers

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The Book


Join ISSIP and save 55% on Service Thinking. Here's How


Business paradigm shifts are rare. However, the shift to a service-dominant economy and to service-dominant value creation genuinely merits such a designation.

Hunter Hastings and Jeff Saperstein have distilled 7 principles of Service Science, Management, and Engineering (SSME) into a new book that begins with the principle of Value Co-Creation and describes the business tools that establish scalable platforms for fast, efficient growth in the service economy.

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Opportunity tools for enterprises from the service innovation model

Consulting

We help our clients to improve their customers’ experience, by making the shift to Service Thinking. We work hands-on with your team in projects to solve customer experience problems. Find out how we can help your company take advantage of the new service economy.

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Training

Career development, skills acquisition, and the very nature of work itself change with a Service Thinking mindset. We facilitate workshops for executives to teach the principles of service thinking and apply them to current business problems and opportunities.

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Hult Business School San Francisco Campus

University MBA Programs

CVC Group integrates its executive training workshops into executive education programs at Universities. Universities who want to add cutting edge service thinking to their EE curriculum can benefit from the Service Thinking MBA course.

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Service Thinking Certification

ISSIP Certificate of Completion

Learn job-critical fundamentals in this Service Thinking Course and Certification Examination that meets ISSIP requirements for a Certificate of Completion.

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Related Sites

  • California Center for Service Science
  • IBM Almaden Services Research
  • IBM SSME (Service Science Management & Engineering)
  • International Society of Service Innovation Professionals (ISSIP)
  • Service Science Community Site
  • Service Science wiki - Global University Programs
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