Posts by category

  • Category: Co-creation of Value
    • What exactly is Co-Creation of Value and how can enterprises benefit from it?
  • Category: Cognitive Systems Institute Group
    • Cognitive Systems Institute Group (CSIG) Grand Challenge
  • Category: IBM Blogs
    • IBM Cognitive Systems Institute Offers Opportunity For Universities
    • Businesses need to reinvent themselves using data, analytics and social
    • Get Ready For The Next Innovation Tsunami
    • Category: IBM Ecosystem Development Blog
      • Cultricide and the Fragility of Great Ideas
      • IBM Launches End-to-End Support for Entrepreneurs through Ecosystem Development
    • Category: IBM Global Entrepreneur Blog
      • IBM SmartCamp Silicon Valley perspective from Hult Professor Jeff Saperstein: “Cloud and analytics will transform everything”
    • Category: IBM Smarter Planet Blog
      • New Curriculum: A Crash Course in the Digital Economy
  • Category: Multi-sided Metrics
    • The output of service is an experience. What does this mean for your business?
  • Category: Social Business Symposium
    • Jay Baer’s YOUTILITY review by Jeff Saperstein
  • Category: T-Shapedness
    • T-Summit 2014 : Collaboration, Acceleration, Adaptation
  • Category: Uncategorized
    • Video: How to Navigate Your Career
    • How to Navigate Your Career


  • How Service Thinking is Transforming Business
  • A Must for Anyone Trained in Traditional Process Improvement
  • IBM Innovation Center Success
  • A Wealth of Practical Ideas
  • Review of Service Thinking: Highly Recommended
  • Service Thinking: a Compelling Paradigm to Help Organizations Evolve
  • Service Thinking Is an Extraordinary Gift to Business Leaders
  • Service Thinking: Leading the Way to Change
  • Service Thinking: Ahead of the Curve
  • A comprehensive roadmap for electrifying customers
  • The introduction of service science for practical business thinkers
  • Service Thinking Should Be Required Reading
  • Service Thinking: The Missing Link
  • Every Business School Should Use This Book
  • World-class Faculty Work on Hult MBA


  • Networked Marketing and Augmented Services
  • New Measurement Tools for Online Business Success
  • How Service Thinking Fits Into Organizational Development
  • Service Thinking Impact on Marketing Trends
  • The Service Thinking Framework in Action
  • Service Thinking Context
  • Hunter Hastings: Service Science | T-Summit 2014
  • Jeff Saperstein: Service Science | T-Summit 2014
  • Service Thinking and ISSIP
  • Franchise for Humanity: Jeff Saperstein on Service Thinking
  • Student Reviews of Hult IBS 10B (Service Thinking)
  • Hult MBA Students Discuss Service Thinking & Social Business
  • Bust the Silos by Hunter Hastings and Jeff Saperstein


  • The Service Thinking Framework: Slides for T-Summit 2014
  • A Practice-Driven Service Framework for Value Creation
  • How Cisco creates new value via global customer service


  • Improve Your Marketing to Grow Your Business: Insights and Innovation That Drive Business and Brand Growth
  • Bust the Silos: Opening Your Organization for Growth
  • Creating Regional Wealth in the Innovation Economy: Models, Perspectives, and Best Practices
  • The New Marketing Mission: How Process, Metrics, and Technology Can Unleash Growth
  • Service Thinking: The Seven Principles to Discover Innovative Opportunities