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Posts by category
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Category: Co-creation of Value
- What exactly is Co-Creation of Value and how can enterprises benefit from it?
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Category: Cognitive Systems Institute Group
- Cognitive Systems Institute Group (CSIG) Grand Challenge
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Category: IBM Blogs
- IBM Cognitive Systems Institute Offers Opportunity For Universities
- Businesses need to reinvent themselves using data, analytics and social
- Get Ready For The Next Innovation Tsunami
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Category: IBM Ecosystem Development Blog
- Cultricide and the Fragility of Great Ideas
- IBM Launches End-to-End Support for Entrepreneurs through Ecosystem Development
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Category: IBM Global Entrepreneur Blog
- IBM SmartCamp Silicon Valley perspective from Hult Professor Jeff Saperstein: “Cloud and analytics will transform everything”
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Category: IBM Smarter Planet Blog
- New Curriculum: A Crash Course in the Digital Economy
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Category: Multi-sided Metrics
- The output of service is an experience. What does this mean for your business?
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Category: Social Business Symposium
- Jay Baer’s YOUTILITY review by Jeff Saperstein
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Category: T-Shapedness
- T-Summit 2014 : Collaboration, Acceleration, Adaptation
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Category: Uncategorized
- Video: How to Navigate Your Career
- How to Navigate Your Career
Testimonials
- How Service Thinking is Transforming Business
- A Must for Anyone Trained in Traditional Process Improvement
- IBM Innovation Center Success
- A Wealth of Practical Ideas
- Review of Service Thinking: Highly Recommended
- Service Thinking: a Compelling Paradigm to Help Organizations Evolve
- Service Thinking Is an Extraordinary Gift to Business Leaders
- Service Thinking: Leading the Way to Change
- Service Thinking: Ahead of the Curve
- A comprehensive roadmap for electrifying customers
- The introduction of service science for practical business thinkers
- Service Thinking Should Be Required Reading
- Service Thinking: The Missing Link
- Every Business School Should Use This Book
- World-class Faculty Work on Hult MBA
Videos
- Networked Marketing and Augmented Services
- New Measurement Tools for Online Business Success
- How Service Thinking Fits Into Organizational Development
- Service Thinking Impact on Marketing Trends
- The Service Thinking Framework in Action
- Service Thinking Context
- Hunter Hastings: Service Science | T-Summit 2014
- Jeff Saperstein: Service Science | T-Summit 2014
- Service Thinking and ISSIP
- Franchise for Humanity: Jeff Saperstein on Service Thinking
- Student Reviews of Hult IBS 10B (Service Thinking)
- Hult MBA Students Discuss Service Thinking & Social Business
- Bust the Silos by Hunter Hastings and Jeff Saperstein
Publications
- The Service Thinking Framework: Slides for T-Summit 2014
- A Practice-Driven Service Framework for Value Creation
- How Cisco creates new value via global customer service
Books
- Improve Your Marketing to Grow Your Business: Insights and Innovation That Drive Business and Brand Growth
- Bust the Silos: Opening Your Organization for Growth
- Creating Regional Wealth in the Innovation Economy: Models, Perspectives, and Best Practices
- The New Marketing Mission: How Process, Metrics, and Technology Can Unleash Growth
- Service Thinking: The Seven Principles to Discover Innovative Opportunities
